5. What disciplinary steps could Icon Jco Puchong take once the review ends?

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## Potential Disciplinary Actions Following Investigation

Accepted Answer

Icon Jco Puchong has suspended the staff involved in the incident pending a full internal investigation, and has stated that disciplinary action will be taken in accordance with company policy once the review is concluded. While the specific actions are not detailed, typical responses to such misconduct in the automotive service industry often include a range of measures depending on the severity of the offense and established company protocols. These measures can escalate from formal warnings to more significant consequences aimed at reinforcing professional conduct and customer trust.

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5. What disciplinary steps could Icon Jco Puchong take once the review ends?

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