Are insurers mandated to explain OD-KfK benefits to policyholders?

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## General insurers and takaful operators are mandated to offer and explain the benefits of OD-KfK claims to policyholders

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Under Bank Negara Malaysia’s (BNM) Claims Settlement Practices Policy Document, general insurers and takaful operators (GITO) are officially required to offer policyholders the option to submit an Own-Damage Knock-for-Knock (OD-KfK) claim immediately upon receiving notification of an accident. As part of this regulatory mandate, these operators must explicitly advise policyholders on the benefits of this claim method and clarify that their No-Claims Discount (NCD) will remain unaffected by the submission.

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Are insurers mandated to explain OD-KfK benefits to policyholders?

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