Are shoppers aware of the consequences for exceeding shopping time limits?

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Shoppers' Awareness of Shopping Time Limit Consequences Remains Unclear

Evidence suggests that many shoppers in Putrajaya are not consistently using the MySejahtera application for attendance registration and SOP compliance. While the Domestic Trade and Consumer Affairs Ministry has stated that shoppers exceeding the two-hour time limit at retail premises will face compounds for violating standard operating procedures (SOPs), the extent to which shoppers are aware of this specific consequence is not explicitly detailed in the provided information. Shoppers continue to manually record their attendance, and while mall management at IOI City Mall politely asks those exceeding the time limit to leave, the direct enforcement of compounds for this specific violation among the general shopper population remains unconfirmed.
MySejahtera Usage Lags in Putrajaya Retail Outlets

Despite efforts to promote digital attendance tracking, a significant number of shoppers in Putrajaya are still not utilising the MySejahtera application. This observation was made during inspections at various retail premises, where manual attendance logs were prevalent. The Domestic Trade and Consumer Affairs Ministry secretary-general, Datuk Seri Hasnol Zam Zam Ahmad, urged greater adoption of the application, highlighting its benefits for contact tracing and communication.
Monitoring and Enforcement of Time Limits

The two-hour shopping time limit, a key SOP under the Movement Control Order (MCO) 3.0, is intended to be monitored via the MySejahtera application. This digital tracking mechanism was designed to assist ministry personnel and outlet staff in conducting checks. However, the reliance on manual recording by some shoppers and the mall's practice of politely asking exceeding shoppers to depart indicate potential gaps in the consistent application of this rule.
Mall Management's Compliance Measures

Some retail establishments, such as IOI City Mall, have implemented supplementary measures to manage shopper attendance. These include issuing attendance stickers with time and date stamps and manually recording details for customers experiencing issues with the MySejahtera application. Mall staff and auxiliary police are tasked with monitoring shoppers, with a protocol to politely request those who exceed the designated time to leave the premises.
Potential for Compounds for Violations

The Ministry has indicated that shoppers spending more than two hours in retail premises are subject to compounds for violating SOPs. This enforcement measure underscores the seriousness of adhering to the time restrictions. However, the information available does not definitively confirm whether shoppers are fully apprised of these potential penalties, beyond the general understanding of SOP compliance.

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Are shoppers aware of the consequences for exceeding shopping time limits?

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