Can airlines force you to accept vouchers for delays?

Question

## Airlines Must Offer Cash Refunds for Significant Flight Delays

Accepted Answer

Airlines are now required to offer passengers cash refunds for flights that experience delays of five hours or longer, as per recent amendments to the Malaysian Aviation Consumer Protection Code (MACPC) 2016. While airlines may still propose credit or voucher options, consumers now have the explicit right to insist on a full monetary refund for their fare if they choose not to accept alternative flights offered due to such significant delays. This provision ensures greater consumer choice in compensation for substantial travel disruptions.

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Can airlines force you to accept vouchers for delays?

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