Can consumers claim high electricity bills at TTPM?

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Consumers Can File Claims for High Electricity Bills at the Tribunal for Consumer Claims Malaysia

Consumers experiencing dissatisfaction with increased electricity bills during the movement control order (MCO) period have an avenue for lodging complaints with the Tribunal for Consumer Claims Malaysia (TTPM). This tribunal offers an alternative to direct complaints with Tenaga Nasional Berhad (TNB) or the Energy Commission, with a nominal filing fee. The TTPM has already received claims related to unusual spikes in electricity charges, indicating a mechanism is in place for such grievances.
Alternative Complaint Channel Available

Beyond reporting issues to Tenaga Nasional Berhad (TNB) and the Energy Commission, consumers can now formally lodge their grievances regarding electricity bills at the Tribunal for Consumer Claims Malaysia (TTPM). This provides an additional recourse for individuals who feel their bills have increased unfairly, particularly during the MCO period. Deputy Domestic Trade and Consumer Affairs Minister Datuk Rosol Wahid highlighted this option as a way for consumers to seek resolution.
Nominal Fee for Filing Claims

The process of filing a complaint at the TTPM is designed to be accessible to consumers, requiring a minimal fee of only RM5. This low cost makes it a practical option for individuals seeking to address concerns about their electricity charges without incurring significant expenses. The tribunal aims to provide a fair platform for these claims to be heard and adjudicated.
TTPM Has Received Relevant Claims

The Tribunal for Consumer Claims Malaysia has already begun receiving cases pertaining to electricity bills. Specifically, two claims have been filed to date, with one of these directly addressing an extraordinary spike in an electricity bill. This claim was lodged on June 5, demonstrating that consumers are actively utilising the TTPM for these specific issues.
Tribunal Established for Consumer Redress

The TTPM was established on November 15, 1999, serving as an alternative channel for consumers to claim compensation related to the purchase of products or services. The tribunal is structured to resolve cases efficiently, typically within a 60-day timeframe. Furthermore, it empowers consumers to seek redress up to RM50,000 for products and services that do not meet advertised standards.

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Can consumers claim high electricity bills at TTPM?

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