Can KPDN guarantee confidentiality for whistleblowers reporting price gouging?

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KPDN Assures Confidentiality for Whistleblowers Reporting Price Gouging

The Ministry of Domestic Trade and Cost of Living (KPDN) guarantees the confidentiality of personal data for all complainants reporting issues such as price gouging, supply problems, and the misappropriation of controlled goods. Datuk Azman Adam, KPDN's Director-General of Enforcement, stated that the ministry provides protection to individuals who come forward with information, ensuring their personal details are kept confidential throughout the investigation process.
Protection and Confidentiality for Complainants

KPDN is committed to safeguarding the privacy of those who report irregularities. Datuk Azman Adam explicitly assured that "all their personal data will be kept confidential." This commitment aims to encourage more consumers to report concerns without fear of reprisal or exposure, thereby facilitating more comprehensive enforcement actions.
Swift Investigation of Complaints

The ministry has pledged to investigate all complaints related to prices, supply, and the misappropriation of controlled goods, including the RON95 petrol subsidy, within 24 hours of receipt. This rapid response mechanism is designed to address consumer issues promptly and effectively, ensuring that problems are not left unaddressed for extended periods. In 2024, KPDN received 46,815 complaints, a slight increase from the previous year's figure of over 46,200, highlighting the volume of issues being reported.
Importance of Accurate and Complete Information

To aid in efficient investigations, KPDN urges the public to provide accurate and complete information when lodging complaints. Specific details such as the exact location of an incident and the nature of the alleged offence are crucial for enforcement officers to conduct their work more effectively. Providing clear, actionable information assists KPDN in identifying and addressing violations more precisely.
Encouraging Official Reporting Channels

Datuk Azman Adam advised the public against making cases go viral on social media before reporting them to the authorities, as this can potentially jeopardise investigations. Early viral dissemination can lead to the destruction of evidence, such as CCTV footage. KPDN encourages the use of its official reporting channels, including a WhatsApp hotline at 019-848 8000, the e-Aduan Portal, the Call Centre at 1-800-886-800, and the Ez ADU KPDN smartphone application, to ensure information is handled through proper investigative procedures.

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Can KPDN guarantee confidentiality for whistleblowers reporting price gouging?

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