Can users still be scammed if their phone number is hidden?

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Users May Still Be Vulnerable to Scams Even With Phone Numbers Hidden on WhatsApp

While WhatsApp's new username feature aims to enhance user privacy by preventing the automatic sharing of phone numbers with new contacts, cybersecurity experts caution that it does not render users immune to scams. The platform is implementing measures to allow users to communicate via a reserved username, thereby shielding their mobile number from individuals or businesses they interact with for the first time, unless that number is already saved. However, the potential for fraudulent activities persists, underscoring the need for continued user vigilance.
Protection Against Impersonation and Misdirection

WhatsApp is proactively reserving high-profile usernames, including those matching the names of prominent public figures like Singapore's Prime Minister Lawrence Wong, Health Minister Ong Ye Kung, and Foreign Minister Vivian Balakrishnan. This measure, along with the blocking of similar-looking variations such as @Lawrence\_Wongg and @LawrenceW0ng, is intended to prevent scammers from impersonating public figures. Cybersecurity professionals note that fraudsters often employ subtle spelling differences, visually similar characters, or copied profile pictures to deceive individuals, and these protections aim to disrupt such tactics.
Limited Reach of Username-Based Privacy

The introduction of usernames means that new contacts will not see a user's phone number unless it is already stored in their device. This is a significant privacy enhancement, particularly as phone numbers are increasingly linked to sensitive online activities like banking, password resets, and one-time password verification. However, the feature currently lacks a searchable directory, meaning users must know the exact username to initiate a conversation, which could inadvertently create a barrier for legitimate users while not entirely eliminating avenues for scams.
Ongoing Scams and User Education

Despite the privacy afforded by usernames, experts emphasize that these handles alone will not prevent all forms of scams. Fraudsters may still find ways to exploit user trust through other means. Therefore, improving public education regarding scam tactics and fostering a skeptical mindset when interacting with unknown individuals, even those using usernames, is considered critical. Users who prefer not to use a username can continue to operate using their phone numbers, and WhatsApp has established channels for reporting disputes over usernames and suspicious activity.

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Can users still be scammed if their phone number is hidden?

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