Did parents misunderstand hospital advice due to language barrier?

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Parents Misunderstood Hospital Advice Due to Language Barrier

The parents of a five-year-old Chinese national did not take their child to Sultanah Nur Zahirah Hospital (HSNZ) for further observation as advised by a doctor at Kemaman Hospital due to a language barrier. Instead, they took the child back to their accommodation at the East Coast Rail Link (ECRL) project site in Kemaman. This misunderstanding led to a police report being lodged to locate the child, who was initially suspected of having contracted the 2019 novel coronavirus.
Miscommunication Regarding Further Observation

Doctors at Sultanah Nur Zahirah Hospital (HSNZ) ultimately found that the young girl did not meet the criteria for being a patient under investigation (PUI) for the novel coronavirus, as she presented with only a common fever and a sore throat. However, prior to this determination, a doctor at Kemaman Hospital had advised the parents that their child needed to be transferred to HSNZ for further observation.
Parents' Background and Language Challenges

The child's parents are Chinese nationals who are employed on the East Coast Rail Link (ECRL) project in Kemaman. They have been residing in Terengganu since the beginning of the previous month. It was during their interaction with the doctor at Kemaman Hospital that the language barrier prevented them from fully comprehending the medical advice given regarding the need for further observation at HSNZ.
Action Taken by Parents

Following the doctor's advice at Kemaman Hospital, which was not fully understood by the parents, they opted to take their child back to the ECRL project site. This decision was made instead of proceeding to HSNZ as recommended by the medical professional. This action prompted concern and a subsequent report to the authorities to locate the child.

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Did parents misunderstand hospital advice due to language barrier?

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