Did Siti Bainun report any water purifier issues to the company?

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Accepted Answer

No official reports of faulty water purifier were recorded by the company since March 2021.

A former maintenance technician testified that the company's records showed no complaints or reports of a faulty water purifier at Siti Bainun's condominium unit from March 2021 onwards. Any issues would typically be reported through colleagues or a dedicated hotline, and no such official records exist for that period. This testimony contrasts with a previous suggestion by Siti Bainun's lawyer that the water dispenser had been faulty since March 2021, which was offered as a reason to question claims of hot water being splashed on Bella.
Company Records Show No Faults Reported

The witness, Azrin Aisyah Mohd Razi, a former maintenance technician, stated that customer issues were usually channelled through colleagues or a hotline. She affirmed that there were no complaints logged in the company's system regarding Siti Bainun's water purifier unit after March 2021. This lack of official documentation is significant in the context of the case.
Maintenance Visit Found No Major Faults

Separately, another technician, Mohamed Rezuan Satori, visited Siti Bainun's condominium unit on May 24 last year to address a reported leakage problem. Upon inspection, he found the water purifier machine to be functioning well. The only issue identified was a leak in the water tap adapter, which he replaced during his 30-minute visit.
Defence's Previous Assertion on Faulty Dispenser

Previously, a lawyer representing Siti Bainun had put forth that claims involving hot water splashing on Bella were fabricated. The defence's argument was based on the assertion that the water dispenser at Siti Bainun's residence had been faulty since March 2021. The prosecution's witness testimony directly challenges this by stating no such faults were officially reported or recorded by the company.

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Did Siti Bainun report any water purifier issues to the company?

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