Did uCustoms really fail, or was it already working?

Question

## The Ubiquitous Customs (uCustoms) system was operational and generating revenue, contrary to negative portrayals, according to its developer.

Accepted Answer

Brilliance Information Sdn Bhd (Brinfo), the company responsible for the uCustoms system, has refuted claims of project failure, asserting that the system was actively functioning and collected significant duties for the government. The system had been in operation for 21 months before the Customs Department instructed its halt in December 2020, citing the need for evaluation and technical improvements. This decision was met with dismay by the Shipping Association of Malaysia (SAM), which stated that the rollback to the previous Customs Information System (SMK) occurred without stakeholder consultation and was a regressive step, especially as integration with other systems had commenced.

Reading history

Hide →

This history is cleared when the page is closed.

Did uCustoms really fail, or was it already working?

Loading

Was this article helpful?

Helpful

Not helpful

Report an issue

1

0

0

Share with friends