Does the JKMPay system violate the Action Plan for Persons with Disabilities 2016-2022?

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The JKMPay system is alleged to have violated the Action Plan for Persons with Disabilities 2016-2022 due to a lack of consultation.

The Ministry of Women, Family and Community Development (KPWKM) has been accused of failing to consult the disabled community before amending the Social Welfare Department’s (JKM) cash payment system, thereby contravening its own Action Plan for Persons with Disabilities 2016-2022. This alleged oversight pertains to the implementation of the JKMPay system, which disburses half of approved cash aid through a cashless card.
Lack of Consultation on JKMPay Implementation

Malaysia Independent Living Association for Disabled (MILAD) president pastor Sia Siew Chin stated that KPWKM did not adhere to 'Core Strategy 6' of the Action Plan, which mandates consultation with the disabled community before any changes affecting their welfare are implemented. The JKMPay system, launched in April last year, was introduced without prior consultation, leading MILAD and six other disability advocacy groups to question its validity and suitability.
Concerns Regarding JKMPay's Operational Limitations

The JKMPay system, launched by KPWKM minister Datuk Seri Rina Harun, restricts the use of its cashless card to stores registered with Bank Islam Malaysia Bhd (BIMB). This limitation has raised concerns among disability groups, as it may not cater to the diverse and immediate needs of individuals, such as purchasing specific medications or emergency expenses, when designated shops are inconveniently located or lack necessary items.
Protests and Engagement with the Ministry

In response to the implementation of the JKMPay system, a protest was held on January 25, 2022, where representatives from disability groups attempted to submit a memorandum to halt the cashless aid program. Although the group met with deputy minister Siti Zailah Mohd Yusoff, who pledged to address their concerns, subsequent meetings with KPWKM representatives on February 24 and 25, meant to discuss JKMPay, were notably attended by ministry representatives and the secretary, but not by the minister or deputy minister.
Calls for Return to Previous Cash Disbursement Method

Sia expressed a preference for the previous cash disbursement method, citing its convenience and flexibility. The current system, which limits cash to only half of the aid and restricts its usage to specific outlets, is seen by these groups as an infringement on their rights. They argue that the ministry's failure to follow its own action plan renders the changes to the payment system null and void.

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Does the JKMPay system violate the Action Plan for Persons with Disabilities 2016-2022?

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