How are affected passengers being compensated by SIA and Scoot?

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Passengers Affected by Typhoon Noul Can Receive Refunds or Rebooking Options

Passengers whose flights were cancelled by Singapore Airlines (SIA) and Scoot due to Typhoon Noul can request a full refund for the unused portion of their tickets. For those who made bookings through travel agents or partner airlines, the instruction is to contact those entities directly for assistance. Scoot specifically provided affected passengers with the choice to either rebook their flights or opt for a full refund.
Singapore Airlines Refund and Rebooking Process

Singapore Airlines (SIA) cancelled three flights between Singapore, Shenzhen, and Hong Kong on July 25 and 26. Affected customers of SIA holding tickets for these disrupted services are eligible to claim a complete refund for any unused segments of their travel. The airline also advised passengers to monitor its website for the most current flight status updates, as further adjustments might be announced.
Direct Contact for Third-Party Bookings

For passengers who did not book their tickets directly with SIA or Scoot but instead used the services of travel agents or booked through partner airlines, the procedure for compensation differs. These individuals have been directed to reach out to their respective travel agents or the partner airlines they booked with to arrange refunds or discuss alternative travel arrangements.
Scoot's Compensation Options

Low-cost carrier Scoot also experienced flight cancellations, specifically routes TR128 and TR129 between Singapore and Shantou on July 25. Passengers impacted by these cancellations were presented with two primary options by Scoot: they could choose to rebook their journey for a later date, or they could opt to receive a full refund for their cancelled flight.
Broader Impact of Typhoon Noul on Travel

Typhoon Noul's approach towards the coast between Hong Kong and Guangdong province, with forecasts of heavy rain and strong winds from the evening of July 25 to the morning of July 26, led to widespread travel disruptions. Cathay Pacific, Hong Kong's flag carrier, also cancelled flights arriving at and departing from Hong Kong International Airport during specific hours on July 26, with potential delays for other services as the airline worked to move passengers to alternative flights.

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How are affected passengers being compensated by SIA and Scoot?

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