How are European humanoid robots filling labour gaps in services?

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European humanoid robots are filling service labour gaps by taking on visitor-facing, logistics, and other hands-on support tasks where staffing is hard to find.

French company Enchanted Tools’ Mirokai is designed to interact with people and communicate in over 50 languages, and its prototypes are already welcoming visitors in hospitals and airports. Spain’s PAL Robotics has humanoid models used in practical service work, including Tiago for logistics and for picking grape harvests, while a biped model called Kangaroo is also part of its latest lineup. In Germany, Neura builds humanoid industrial and household robots and says it receives requests for robots across sectors, including dentistry, from customers who cannot find enough people.
Mirokai is already used for welcoming people in hospitals and airports
Mirokai is presented as a “social” robot and is being used through prototypes to welcome people at hospitals and airports. Its marketing chief Richard Malterre said the system can communicate in more than 50 languages, and the firm expects first mass-produced models by the end of this year. Enchanted Tools also said at least 60 per cent of the robot is manufactured in Europe, reflecting a focus on local production while deploying the service-facing prototype.
Neura receives service-sector requests, including dentistry, due to labour shortages
Neura’s work is not limited to one setting: the company builds humanoid robots for industrial and household tasks and also offers a platform for training them to carry out human tasks. Neura’s chief executive David Reger told AFP that the company gets requests for robots across many areas, including dentists, because customers cannot find people to fill roles. Reger linked the demand to Europe’s ageing population and the possibility of a tighter labour supply in both manufacturing and services.
PAL Robotics’ Tiago is used for logistics and grape harvesting
PAL Robotics showcased humanoid models in Barcelona, including Kangaroo and Tiago, as part of its latest offerings. Tiago has been put to use in logistics and in picking grape harvests, showing how humanoid robot capabilities can be applied to service-adjacent work linked to operations and production. The company’s framing also highlights a broader concern about how robotics data can be affected if supply chains rely heavily on non-European production.
Genesis AI plans to re-shore production after making an earlier version in China
French-American start-up Genesis AI plans to re-shore production of its Eno multifunctional robot next year after producing it in China. The co-founder Theophile Gervet said prospective customers include the large industrial base in France, Italy and Germany, indicating that service and industrial demand are being targeted in parts of Europe. This re-shoring plan sits alongside European firms’ push to expand humanoid robot availability for real-world roles as labour shortages persist.

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How are European humanoid robots filling labour gaps in services?

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