How are existing Socar subscriptions being handled post-announcement?

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Existing Socar Subscriptions Will Be Refunded on a Prorated Basis

Effective immediately, Socar will no longer accept Wallet top-ups or new monthly pass subscriptions. For users with existing subscriptions, refunds will be issued on a prorated basis. Notifications have been sent to users informing them that the service will cease operations on August 31, 2026, and those with remaining Wallet balances can request a full refund.
Prorated Refunds for Existing Subscriptions

Socar is implementing a prorated refund system for all active subscriptions. This means that users will receive a refund corresponding to the unused portion of their subscription period after the announcement. This measure is part of the platform's shutdown process in Malaysia, which commenced today with the discontinuation of new top-ups and subscription sign-ups.
Full Refunds for Remaining Wallet Balances

In addition to prorated subscription refunds, Socar is also allowing users to request a full refund for any remaining balance in their digital Wallet. This provision ensures that users can reclaim all funds held on the platform before its complete cessation of services. The company has communicated these details through in-app messages and notifications to its user base.
Cessation of Socar Operations in Malaysia

The car-sharing platform Socar officially announced its departure from the Malaysian market, with services set to conclude on August 31, 2026. While Socar itself is winding down, its peer-to-peer car-sharing service, Trevo, will continue to operate in Malaysia. Socar, launched in 2018, aimed to disrupt car ownership by offering an on-demand rental model managed entirely through its app, positioning itself as a complement to ride-hailing and public transport.

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How are existing Socar subscriptions being handled post-announcement?

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