How are Flexi Parking and Smart Selangor Parking addressing user complaints?

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Flexi Parking and Smart Selangor Parking Are Addressing User Complaints Through Dedicated Feedback Channels

Both Flexi Parking and Smart Selangor Parking have resumed their app services following cyberattacks, and are now actively addressing user complaints. Customers who experienced issues during the service disruption, particularly concerning missing reloaded credit, can report these problems through specific channels provided by the respective app operators. The apps have resumed normal functionality, allowing users to make parking payments again.
Dedicated Reporting Procedures Established

Following the restoration of services after a cyberattack, both Flexi Parking and Smart Selangor Parking have outlined clear procedures for users to report any ongoing issues. These instructions, primarily communicated via Facebook announcements, guide users on how to submit their concerns effectively. This ensures that feedback is channelled appropriately for review and resolution.
Customer Service Teams Reviewing User Feedback

The customer service teams for both Flexi Parking and Smart Selangor Parking are committed to reviewing user feedback and providing assistance. Flexi Parking has stated that its team will meticulously examine each message received from users. This progressive review process aims to address individual concerns and help users to the best of their ability.
Specific Information Required for Issue Resolution

To facilitate the resolution of reported problems, Flexi Parking has requested users to provide specific details when contacting them via private message on Facebook. This includes the registered phone number, vehicle plate number, a description of the app issue faced, and a screenshot if available. Additionally, payment or compound details are requested if relevant to the user's specific problem.
Temporary Suspension of Parking Summonses Addressed Systemic Issues

In response to the cyberattack and the subsequent service disruption, the Selangor state government had previously instructed local councils to temporarily halt the issuance of parking summonses. This measure was in place while the Flexi Parking system, which serves 64 local authorities nationwide, was being restored, indicating a broader effort to manage the impact of the cyberattack on users and enforcement.

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How are Flexi Parking and Smart Selangor Parking addressing user complaints?

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