How are Flexi Parking and Smart Selangor Parking addressing user complaints about missing credit?

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Flexi Parking and Smart Selangor Parking Are Addressing Missing Credit Complaints by Requesting Detailed User Reports

Following cyberattacks that disrupted their services, both Flexi Parking and Smart Selangor Parking have announced that their apps are now back online. While services have resumed, some users have reported issues with missing credit after reloading their accounts. In response, both applications have established channels for users to report these ongoing problems, with Flexi Parking specifically outlining the information required for a thorough review of each case.
Users Are Directed to Report Issues Through Specific Channels

Both Flexi Parking and Smart Selangor Parking have made public announcements, primarily on their Facebook pages, detailing how users can report any persistent issues they encounter. These announcements serve as the primary avenue for users to communicate ongoing problems, including the loss of reloaded credit. This approach aims to centralise feedback and ensure that all user concerns are systematically addressed.
Flexi Parking Requires Detailed Information for Review

Flexi Parking has indicated that it is currently experiencing a high volume of messages and is reviewing feedback progressively. To facilitate this process, the application has requested users experiencing issues to send a private message on Facebook. This message should include specific details such as the registered phone number, vehicle plate number, a description of the app issue faced, and a screenshot if available. Additionally, any relevant payment or compound details are requested to aid in the investigation of missing credit.
Both Apps Had Previously Announced Service Disruptions

The service disruptions affecting Flexi Parking and Smart Selangor Parking were initially announced on June 30. This temporary unavailability meant that users were unable to make digital parking payments. The resumption of services marks a significant step in restoring normal operations for these parking payment platforms.

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How are Flexi Parking and Smart Selangor Parking addressing user complaints about missing credit?

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