How are SMBs shifting their AI and cloud strategies?

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SMBs in Asia Pacific are Prioritising Specific Outcomes and Third-Party Expertise in AI and Cloud Strategies

Small and medium-sized businesses (SMBs) across the Asia Pacific region are transitioning from early-stage experimentation with AI and cloud technologies to a more focused approach, prioritising specific business outcomes. This strategic shift is reflected in increased investment in tech-enabled experimentation and a growing demand for external expertise to navigate complex integrations and accelerate value realization.
Increased Focus on Tech-Enabled Experimentation and Data Value

The "Future of Operations" study, which surveyed over 670 SMB decision-makers in ANZ, Southeast Asia, and India, highlights that 72% of these businesses are now prioritising technology-enabled experimentation. Concurrently, a significant 70% of SMBs are expressing a strong desire to unlock the full potential of their data, indicating a move towards more data-driven decision-making and operational efficiency.
Growing Reliance on Third-Party Service Expertise

Reflecting the complexity of current technological landscapes, 87% of SMBs are increasing their budgets allocated to third-party service expertise. This suggests that businesses are seeking external guidance and support to effectively implement and manage their AI and cloud initiatives, acknowledging the need for specialised skills.
Demand for Strategic and Integration Support

SMBs are actively seeking assistance in key areas such as shaping their overarching business and technology strategies, integrating AI solutions into their existing operations, optimising their IT infrastructure, and shortening the time it takes to achieve tangible results from their technology investments. This indicates a need for partners who can offer comprehensive support beyond just technical deployment.
Partners Expected to Align Business and Technology Priorities

The evolving needs of SMBs mean that partners who can effectively bridge the gap between business objectives and technological capabilities are poised for greater relevance. This strategic alignment is crucial for long-term success, as businesses look for collaborators who understand their specific market challenges and can deliver tailored solutions that drive measurable growth.

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How are SMBs shifting their AI and cloud strategies?

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