How can beneficiaries verify unclaimed coverage using the portal?

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Beneficiaries Can Verify Unclaimed Coverage Through Bank Negara Malaysia's "Semak Kasih" Portal

Beneficiaries can verify the existence of unclaimed insurance policies or takaful certificates belonging to deceased family members through the newly launched "Semak Kasih" portal by Bank Negara Malaysia (BNM). The portal facilitates the checking of such coverage and enables beneficiaries to connect with the relevant insurance or takaful providers to initiate the claims process. This initiative aims to streamline the payment of benefits to eligible family members, addressing an estimated 50,000 unclaimed death benefit policies and certificates.
Accessing Information on Unclaimed Policies

The "Semak Kasih" portal, introduced by BNM, serves as a dedicated platform for individuals to ascertain if they are beneficiaries of any insurance or takaful policies that have not yet been claimed. This is particularly relevant in cases where a family member has passed away, and their coverage may not be immediately known to the beneficiaries. The portal provides a centralised method for checking these details, simplifying a process that might otherwise be complex and time-consuming.
Facilitating Contact with Providers

Beyond merely checking for coverage, the "Semak Kasih" portal also empowers beneficiaries by providing a direct channel to contact the respective insurance or takaful companies. Once coverage is identified, beneficiaries can use the portal's functionality to reach out to the provider, thereby initiating the necessary steps for claiming the benefits. This direct link is crucial for ensuring that the process moves forward efficiently and that beneficiaries receive the financial support they are entitled to.
Addressing a Significant Number of Unclaimed Benefits

The launch of the "Semak Kasih" portal comes in response to a substantial number of unclaimed death benefits. Estimates from the Malaysian Takaful Association (MTA) and the Life Insurance Association of Malaysia (LIAM) indicate that approximately 50,000 insurance policies and takaful certificates involving death benefits remain unclaimed. This highlights the need for such a portal to bridge the gap between available benefits and the beneficiaries who should receive them.
Improving Efficiency in Benefit Claims

The primary objective behind the development of the "Semak Kasih" portal is to enhance the overall efficiency of the benefit claim payment process. By offering a user-friendly mechanism for verification and subsequent contact with providers, BNM aims to reduce the delays and complexities often associated with these claims. This ultimately ensures that financial protection, intended to assist families during difficult times, reaches its intended recipients more effectively.

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How can beneficiaries verify unclaimed coverage using the portal?

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