How can customers in CMCO/EMCO areas contact their banks?

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Banking Institutions Offer Repayment Assistance to Customers in CMCO and EMCO Areas

Customers facing financial difficulties due to movement restrictions in Conditional Movement Control Order (CMCO) or Enhanced Movement Control Order (EMCO) areas are encouraged to contact their banks directly for loan or financing repayment assistance. Banking institutions are prepared to accommodate individual circumstances and have provided multiple channels for communication, especially for those unable to engage in face-to-face interactions.
Direct Contact Channels for Repayment Assistance

Banks are ready to facilitate requests for repayment assistance tailored to borrowers' and customers' financial situations. If face-to-face meetings are not possible due to movement restrictions, customers can reach out to their respective banks via email or telephone. This ensures that individuals affected by the CMCO or EMCO can still access necessary support for their loan or financing obligations.
Accessing Banking Services and Information

For those in CMCO areas, it is advisable to check individual bank websites for any updates on operating hours or changes to over-the-counter services. Essential banking transactions can still be performed at self-service terminals, including ATMs and cash deposit machines, which remain operational in these locations. This allows customers to continue managing their basic banking needs despite the movement limitations.
Escalation and Further Support Options

Should customers encounter persistent difficulties after consulting with their banks, further avenues for assistance are available. The Association of Banks in Malaysia (ABM) Connect, accessible via the ABM website, and the Association of Islamic Banking Institutions Malaysia (AIBIM) can provide additional information on repayment assistance. For more comprehensive guidance and to explore other debt management options, customers can contact BNMTELELINK or the Credit Counselling and Debt Management Agency (AKPK).

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How can customers in CMCO/EMCO areas contact their banks?

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