How can pilgrims replace lost ATM cards in the Holy Land?

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Lost ATM Cards Can Be Replaced at TH Counters in the Holy Land

Pilgrims who have lost their ATM cards in the Holy Land can have their old cards cancelled and new ones issued by visiting a Tabung Haji (TH) counter. If the loss occurs outside of operating hours, pilgrims can seek assistance from the staff at their accommodation. As of May 7, TH had recorded 374 ATM card-related cases among Malaysian pilgrims, including issues of loss, damage, and PIN problems.
Immediate Reporting at TH Counters

For pilgrims experiencing a lost ATM card, the immediate course of action is to report the incident at the designated TH counter. Upon reporting, the lost card will be cancelled without delay, and a replacement card will be issued to the pilgrim. This process is streamlined to ensure pilgrims can access their funds with minimal disruption.
Assistance Outside Operating Hours

In situations where a card is lost outside of TH counter operating hours, pilgrims are advised to inform the staff at their respective accommodation facilities. These staff members are equipped to provide initial assistance and guidance, facilitating the reporting process even when official counters are closed. This ensures that help is accessible around the clock.
Overview of ATM Card Issues

As of May 7, Tabung Haji had documented a total of 374 cases concerning ATM cards among Malaysian pilgrims. These incidents encompassed a range of issues, including difficulties with overseas card activation, lost cards, damaged cards, and problems related to personal identification numbers (PINs). The number highlights the importance of preparedness and clear procedures for handling such situations.

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How can pilgrims replace lost ATM cards in the Holy Land?

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