How can users check if their iPhone 6s is eligible for free repair?

Question

Accepted Answer

Checking iPhone 6s Eligibility for Free Repair

Users can determine if their iPhone 6s or iPhone 6s Plus is eligible for a free repair by checking their device's serial number on Apple's official website. This initiative addresses a component failure that may prevent certain units, manufactured between October 2018 and August 2019, from powering on. The service programme is available to Malaysian customers and provides a free repair for affected devices.
Verifying Serial Number Online

To ascertain eligibility, individuals need to locate their iPhone's serial number and enter it into the designated field on Apple's website. This online tool is the primary method for an initial check. The programme specifically targets a limited number of iPhone 6s and iPhone 6s Plus units experiencing this particular power-on issue.
Authorised Service Provider Verification

Once a user has confirmed potential eligibility online, the next step involves taking the device to an Apple authorised service provider. These service centres will conduct their own verification of the unit's serial number and confirm its inclusion in the repair programme. Customers are advised to back up their data to iCloud or iTunes before submitting their device for service.
Refund for Prior Paid Repairs

For those iPhone 6s and 6s Plus owners who have already paid for repairs related to this specific power-on issue, Apple offers a refund process. They can contact Apple directly to inquire about obtaining reimbursement for the repair costs incurred. This service programme is distinct from the standard warranty and extends coverage for affected units for two years from the initial retail purchase date.

Reading history

Hide →

This history is cleared when the page is closed.

How can users check if their iPhone 6s is eligible for free repair?

Loading

Was this article helpful?

Helpful

Not helpful

Report an issue

2

0

0

Share with friends