How civil are Malaysians online compared to global peers?

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Malaysians Rank Fourth Globally in Online Civility, Facing Specific Risks

A 2020 survey by Microsoft placed Malaysia in fourth position among 25 participating countries for online civility, with a score of 59 per cent. This score represented a marginal 1 per cent increase from the previous year, indicating a slight shift amidst a broader global trend of declining online civility. The United Kingdom led the index at 52 per cent, followed by the Netherlands at 56 per cent, while South Africa registered the lowest online civility with an 83 per cent index figure.
Specific Risks Encountered by Malaysian Internet Users

Despite the overall positive ranking, Malaysian online users face significant risks. The survey, which included 500 teenagers and adults, found that sexual and behavioural risks were prominent. Specifically, 25 per cent of respondents reported experiencing unwanted sexting, and 24 per cent cited online harassment as a concern.
Prevalence of Other Negative Online Behaviours

Beyond sexual and harassment-related issues, other forms of incivility were also reported. Hate speech was identified as a risk by 18 per cent of participants, while 19 per cent encountered internet trolling. Furthermore, 20 per cent of respondents pointed to online hoaxes and scams as prevalent risks.
Topics Fueling Online Incivility and At-Risk Demographics

The survey identified specific topics that most frequently triggered incivility online, with religion emerging as the primary driver. This was closely followed by politics, sexual orientation, race, and physical appearance. Regarding demographics, millennials were identified as the most at-risk adult group online, with female respondents generally perceiving online risks as a more significant problem than their male counterparts.

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How civil are Malaysians online compared to global peers?

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