How did ATA IMS Bhd allegedly hide worker conditions from auditors?

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ATA IMS Bhd Allegedly Coached Workers and Manipulated Conditions to Conceal Labor Practices from Auditors

ATA IMS Bhd allegedly employed a multi-faceted approach to conceal the true working and living conditions of its workforce from auditors and Dyson officials. This included direct coaching of factory staff on how to respond to auditor inquiries, as well as implementing temporary measures to present a more favorable environment during inspections. Specifically, employees reported being instructed by supervisors on what to say about working hours and rest days, with an underlying threat that truthful accounts could jeopardize Dyson's orders.
Workers Were Instructed on What to Tell Auditors

Supervisors at ATA IMS Bhd reportedly coached factory staff on how to communicate with auditors, aiming to present a misleading picture of working conditions. Two employees stated that supervisors explicitly warned them that disclosing the reality of their work environment to auditors could lead to Dyson reducing its business with ATA. This created an environment where workers felt pressured to misrepresent their situation to protect their employment and the company's relationship with its main client.
Specific Instructions Were Issued Regarding Working Hours and Rest Days

In July, an ATA supervisor allegedly used a WhatsApp group to instruct workers on how to respond to auditors concerning their work schedules. The directive was to inform auditors that they did not work on Sundays and that their daily overtime did not exceed three hours. This directly contradicted the experiences of workers, who reported regularly working Sundays and accumulating up to six hours of overtime. The message explicitly requested cooperation to "avoid issue during audit."
On-Site Conditions Were Temporarily Altered for Inspections

Beyond direct coaching, ATA IMS Bhd also allegedly made visible changes to the factory environment and work practices in anticipation of audits and visits from Dyson officials. Employees reported that the plant premises were cleaned, and safety equipment was distributed shortly before auditors arrived. Furthermore, workers who lacked proper permits were reportedly asked to stay away from the facility during audit periods. When Dyson officials conducted their own visits, ATA reportedly halted Sunday work and reduced overtime hours to align with the presented narrative.

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How did ATA IMS Bhd allegedly hide worker conditions from auditors?

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