How did autogates and facial recognition failures force redeployment at checkpoints?

Question

## The failure of autogates and facial recognition systems necessitated a full-scale shift to manual immigration processing across 114 checkpoints, forcing the immediate redeployment of personnel to manage high-volume lanes.

Accepted Answer

When the MyIMMs data centre experienced a major technical collapse on May 28, the automated immigration infrastructure—specifically the autogates and facial recognition technology—became completely non-functional. This forced immigration authorities to immediately pivot to manual processing methods to clear travellers, requiring the redeployment of staff to handle the influx at bus halls, motorcycle lanes, and vehicle lanes nationwide. The disruption, which lasted from 4:30 am until 9:30 am, rendered the standard automated clearance process, which typically handles high volumes of travellers without direct officer intervention, entirely unviable.

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How did autogates and facial recognition failures force redeployment at checkpoints?

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