How did DBS technical issues block FIN linking to PayNow tax refunds?

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## DBS Technical Issues Prevented FIN Linking to PayNow for Tax Refunds

Accepted Answer

A technical issue at DBS Bank rendered a service non-functional for nearly three weeks, preventing customers from registering their NRIC (National Registration Identity Card) with their DBS accounts. This malfunction directly impeded users like Neelkamal Semwal from linking their FIN (Foreign Identification Number) to the PayNow system, which is necessary for receiving tax refunds from the Inland Revenue Authority of Singapore. The inability to complete this linkage meant that individuals eligible for tax rebates could not have these funds disbursed through the automated PayNow service.

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How did DBS technical issues block FIN linking to PayNow tax refunds?

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