How did Malaysia Airlines notify MH370 next of kin about the declaration?

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Malaysia Airlines Informed Next of Kin Before MH370 Declaration

Malaysia Airlines took steps to inform the next of kin of the 239 passengers and crew aboard Flight MH370 about the impending declaration of an "air accident" prior to the official announcement by Malaysian authorities. These notifications were initiated on January 29, aiming to reach families before the Department of Civil Aviation Malaysia concluded that all individuals on board were presumed dead. The airline's efforts involved direct personal contact through its Family Support Centre, caregivers, and regional representatives.
Personal Notification Methods Employed

The airline utilised telephone calls as the primary method for notifying next of kin. In instances where telephone calls were unanswered, text messages were employed as a secondary means of communication. These personal outreach efforts were managed by the airline's dedicated Family Support Centre, along with designated caregivers or representatives from Malaysia Airlines' various regional offices.
Specific Outreach to Families in China

For families located in China, Malaysia Airlines' Family Communications and Support Centre in Beijing was responsible for conducting the notifications. This centre specifically used text messages to convey the information regarding the upcoming declaration of the flight as an "air accident" to these families.
Timing of Communications

The communications to the next of kin were carefully timed to precede the official announcement by the Department of Civil Aviation Malaysia. This proactive approach was taken before the authorities formally concluded that all passengers and crew on MH370 were presumed to have died. The declaration itself was made nearly 11 months after the aircraft's mysterious disappearance on March 8, 2014.

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How did Malaysia Airlines notify MH370 next of kin about the declaration?

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