How did officers clear travellers when computer systems went offline?

Question

## Immigration officers managed traveller clearance through manual processing after the national immigration system suffered a major technical failure

Accepted Answer

When the Malaysian Immigration System (MyIMMs) went offline for five hours on May 28, immigration officers shifted to manual processing to clear travellers at entry points nationwide. This transition involved redeploying staff to operate manual counters across bus halls, motorcycle lanes, and vehicle lanes, as both autogates and facial recognition systems were rendered inoperable by the technical glitch.

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How did officers clear travellers when computer systems went offline?

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