How did Petron resolve the RON95 purchase issue?

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Petron Resolved RON95 Purchase Issue by Addressing Wi-Fi Failure and Assisting Customer

Petron resolved a transaction disruption for a RON95 petrol purchase under the Budi Madani initiative by addressing a local Wi-Fi connection failure and ensuring the customer completed the transaction at the subsidised price. The company activated its business continuity plan to manage the isolated incident at its Pasir Gudang, Johor station, confirming that all other stations remained operational.
Wi-Fi Connection Failure Identified as Cause

The disruption experienced by a customer purchasing RON95 petrol via the Budi Madani RON95 (Budi95) initiative at a Petron station in Pasir Gudang, Johor, was attributed to a failure in the area's Wi-Fi connection. This technical issue temporarily impacted the transaction process for the subsidised fuel.
Business Continuity Plan Activated

In response to the transaction disruption, Petron Malaysia Refining and Marketing Bhd (Petron) activated its business continuity plan to manage the situation effectively. This plan is designed to ensure operational resilience and address unforeseen disruptions to maintain service delivery.
Customer Assistance Provided for Subsidised Price

Petron offered direct assistance to the affected customer, ensuring that the transaction could still proceed at the subsidised price of RM1.99 per litre for eligible individuals. This action guaranteed that the customer received the intended fuel subsidy despite the technical glitch.
All Other Stations Operating Normally

Petron clarified that the incident was an isolated case and that all other Petron stations across its network were operating as usual. The company affirmed its commitment to ensuring smooth customer transactions at all its outlets.

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How did Petron resolve the RON95 purchase issue?

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