How did Rapid KL’s staff and Auxiliary Police respond within minutes?

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Rapid KL Staff and Auxiliary Police Executed Swift Rescue Operations Following Passenger Fall

Rapid KL personnel and Auxiliary Police responded within minutes to a passenger who fell onto the tracks at Hang Tuah LRT station yesterday evening. The incident, which occurred at 6:36 PM, led to a temporary suspension of services on the Ampang and Sri Petaling lines to facilitate the rescue and subsequent safety checks. Train operations were restored approximately 16 minutes later, at 6:52 PM.
Immediate On-Platform Assistance Provided

Auxiliary Police officers stationed on the platform were the first responders, offering immediate initial assistance to the passenger who had fallen onto the tracks. This prompt action was crucial in the moments following the incident.
Power Disconnection for Safe Rescue

To ensure the safety of both the passenger and the rescue team, power to the affected tracks was temporarily cut. This measure allowed for the safe execution of the rescue operation without the risk of electrocution or other track-related hazards.
Successful Evacuation and On-Site Treatment

The passenger was successfully extricated from the track area and brought to safety. Following the rescue, the individual received initial medical treatment within the station's designated emergency room.
Safety Inspections and Service Resumption

After the passenger was safely removed and treated, comprehensive safety inspections of the tracks and surrounding area were conducted. These inspections were a necessary step before train services could be safely resumed, which occurred approximately 16 minutes after the initial incident.

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How did Rapid KL’s staff and Auxiliary Police respond within minutes?

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