How did Singtel’s board link outages to Yuen Kuan Moon’s pay?

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Singtel Board Reduced CEO Pay Due to Network Outages

Singtel's board reduced group chief executive Yuen Kuan Moon's remuneration by 17 per cent, a decrease from S$8.21 million to S$6.82 million for the financial year ending March 31. This decision was directly influenced by significant network failures experienced by both its Australian subsidiary, Optus, and Singtel's operations in Singapore. These incidents led to disruptions in emergency services and affected hundreds of thousands of customers, prompting the board to consider them when evaluating Yuen's performance and determining his compensation.
Consideration of Optus and Singapore Outages

The board explicitly stated that the Optus Triple Zero incident in Australia and the network outages in Singtel Singapore were key factors in assessing Yuen Kuan Moon's performance and subsequently adjusting his pay. The Optus outage in September 2025 critically disrupted access to Australia's vital Triple Zero emergency service, highlighting a severe operational failure.
Impact of Singapore Network Disruptions

In Singapore, Singtel faced an investigation by the country's telecoms regulator in March following a series of mobile network disruptions. These outages collectively impacted approximately 600,000 customers, underscoring the widespread nature of the service failures. The combined effect of these events across different markets was a significant consideration for the board.
Broader Impact on Key Management Remuneration

The reduction in Yuen Kuan Moon's pay was not an isolated event; total remuneration for the group's other key management personnel also saw a decrease. This cohort experienced a 12 per cent reduction, bringing their combined remuneration to S$25.9 million. This indicates a company-wide approach to linking executive compensation to operational performance and reliability.
Independent Review and Corrective Actions

Following the Optus outage, an independent review was conducted, which yielded 21 recommendations. Optus has since committed to implementing these recommendations, which include enhancements to real-time emergency monitoring, expansion of onshore network operations and call centres, and the introduction of automated welfare checks during service disruptions. These measures aim to prevent future occurrences and improve response protocols.

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How did Singtel’s board link outages to Yuen Kuan Moon’s pay?

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