How did station staff respond to passengers with mobility issues?

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Station Staff Displayed Indifference and Lack of Customer Service Towards Passengers with Mobility Issues

Station staff at MRT Taman Suntex exhibited a notable lack of customer service and empathy towards passengers with mobility issues, as evidenced by a specific incident where a staff member provided a crude and unhelpful exit route. The general observation was that despite the presence of CCTV and RapidKL employees, no one proactively approached the author, who was on crutches, to offer assistance. This behaviour contrasts with expected standards of care for passengers facing accessibility challenges.
Staff Member's Response to Malfunctioning Turnstile

When the author attempted to exit the MRT Taman Suntex station using a malfunctioning turnstile, a staff member's reaction was far from satisfactory. The staff member took the author's travel card, had a colleague check the balance, and then crudely pointed towards an out-of-service turnstile, which was covered by a promotional bunting, as the exit.
Absence of Basic Customer Service Niceties

Following the interaction at the turnstile, the author observed a distinct lack of basic courtesies from the staff member. There were no expressions such as "thank you" or "sorry for the inconvenience," which are standard in customer service interactions. Instead, the author was met with an annoyed look, suggesting an unwillingness to engage or assist.
Lack of Proactive Assistance for Passengers with Mobility Challenges

The author noted that throughout his experience, including navigating inoperable lifts and escalators while on crutches, no one from the station staff approached him to inquire if he required help. This was despite the presence of CCTV cameras and other RapidKL employees, indicating a general lack of awareness or initiative in assisting passengers with visible mobility issues.

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How did station staff respond to passengers with mobility issues?

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