How did Tower Transit verify the bus captain’s adherence to the schedule?

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Tower Transit Verified Bus Captain's Schedule Adherence Through Trip Detail Review

Tower Transit confirmed that the bus captain involved in a viral confrontation was operating Service 984 in accordance with the planned schedule. This verification was conducted by reviewing the specific trip details associated with the incident. The company, alongside the Land Transport Authority (LTA) and the National Transport Workers’ Union (NTWU), commended the bus captain for his professional conduct during the encounter.
Review of Trip Details Conducted

Following the passenger's public accusation of the bus captain driving too slowly, Tower Transit undertook a review of the relevant trip data. This internal process allowed the company to ascertain the operational performance of the bus.
Schedule Adherence Confirmed

The examination of the trip details concluded that the bus captain was indeed adhering to the established and planned schedule for Service 984. This finding directly refuted the passenger's claim that the driver was operating at an unnecessarily slow pace.
Commendation for Professionalism

Both Tower Transit and the LTA publicly acknowledged the bus captain's composure. He was praised for remaining calm and professional while being confronted by the passenger on July 6, an exchange that was subsequently shared widely on social media.

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How did Tower Transit verify the bus captain’s adherence to the schedule?

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