How do telcos identify and prevent IC misuse for new accounts?

Question

Accepted Answer

Telcos' Measures for Preventing Identification Card Misuse in New Account Registrations

Telecommunications companies' procedures for identifying and preventing the misuse of identification cards (ICs) for new account registrations are a critical aspect of identity security. While the provided account highlights a situation where an individual's IC was allegedly used to open a Maxis account without their knowledge, leading to demands for payment and potential blacklisting on credit reporting agencies like CTOS, the specific preventative measures employed by telcos are not detailed. The experience suggests that existing safeguards may be insufficient, as the misuse was only discovered through persistent debt collection calls and not through proactive detection by the company.

The narrative illustrates a scenario where an account was established using the author's identification card details without explicit consent. This led to the issuance of bills and subsequent engagement with a debt collection agency, which threatened to blacklist the author's name on CTOS. This situation raises questions about the identity verification processes in place at the time of account opening. The author's friend faced a similar predicament, discovering her IC had been allegedly used to register a Maxis broadband service without her knowledge, a situation a police officer described as "common" concerning telco services.

The author's personal experience and that of her friend underscore a perceived gap in the identity verification protocols of telecommunications providers. The lack of proactive discovery of the fraudulent account, with the author only becoming aware through debt collection attempts, points to a potential weakness in how new accounts are validated against the true identity holder. The implication is that current systems may not be robust enough to prevent impersonation effectively, leaving consumers vulnerable to identity theft and its associated financial repercussions.

Reading history

Hide →

This history is cleared when the page is closed.

How do telcos identify and prevent IC misuse for new accounts?

Loading

Was this article helpful?

Helpful

Not helpful

Report an issue

1

0

0

Share with friends