How does EDKL ensure voucher payments reach restaurants quickly after purchase?

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EDKL says it forwards voucher purchase money to restaurants within three working days

EDKL ensures voucher payments reach participating restaurants quickly by promising to forward the money to the respective restaurants within three working days from the date of each voucher purchase. The cash vouchers are bought on EDKL’s website and the payment is then routed to the restaurant that the buyer selects for redemption. EDKL also states that it charges participating restaurants a RM3 fee per voucher purchase to cover its technology, banking, and administrative costs.
Money is forwarded within three working days of purchase
EDKL’s commitment is specific about timing: it will forward the voucher payment to the respective restaurants within three working days from the purchase date. This is tied directly to when customers complete the voucher purchase on eatdrinkkl.com/faith. The aim is to ensure restaurants receive the funds while the MCO disruption is ongoing.
Voucher redemption is set up through the selected restaurant
Customers choose the restaurant they want to redeem the cash voucher for by selecting it on EDKL’s website. The vouchers are then emailed to buyers, and the restaurants are those listed as part of the “Faith For The Future” project. The payment forwarding timeline applies to the purchase of the voucher for that selected restaurant.
A RM3 per-voucher restaurant fee supports the payment process
EDKL charges each participating restaurant a RM3 fee for every voucher purchase. EDKL says this fee is intended to cover its technology, banking, and administrative costs. That structure is positioned as part of how the programme can run while handling voucher transactions.
EDKL also addresses situations where redemption may not be honoured
EDKL states it has agreements with restaurants to fully reimburse customers if the restaurants cannot honour the voucher for any reason. It also cautions that it cannot make specific commitments in advance about all outcomes, but it will do its best to make sure customers are taken care of even if restaurants close permanently before a visit. This complements the payment-forwarding promise by focusing on customer reimbursement if redemption fails.

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How does EDKL ensure voucher payments reach restaurants quickly after purchase?

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