How does MyIMMs being 30 years old affect system reliability?

Question

## MyIMMs being 30 years old undermines the authority to guarantee reliability

Accepted Answer

Immigration Department Director-General Datuk Zakaria Shaaban said Malaysia’s MyIMMs system is “already 30 years old” and described it as antiquated. Because of that age and condition, he said he “cannot ensure that such a problem will not recur,” adding that “problems are bound to happen.” In practice, when the system goes offline, officers have to clear travellers manually for hours, as happened after a technical glitch.

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How does MyIMMs being 30 years old affect system reliability?

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