How does Perkeso ensure timely processing for different benefit types?

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Perkeso Ensures Timely Processing Through Differentiated Service Standards and Digitalisation

Perkeso recorded an average compliance rate exceeding 96 per cent in processing claims and benefit payments for contributors last year, a performance bolstered by stricter Customer Charter standards introduced from the previous year. These standards apply to all benefits across the Lindung Pekerja, Lindung Kendiri, and Lindung Kasih schemes, provided complete documentation is submitted. For the LindungKerjaya scheme specifically, the 2025 Customer Charter mandates a two-day processing period for all benefits from the date complete applications are received, contributing to an overall Customer Charter performance of 99.68 per cent for claims and payments under this scheme.
Differentiated Processing Timelines for Various Benefits

The organisation has established specific processing timelines based on the complexity of different benefit types. Claims for Funeral Benefit and Temporary Disablement Benefit are targeted for processing within a two-day timeframe. Benefits requiring more in-depth assessment, such as Permanent Disablement Benefit, Invalidity Pension, Survivor’s Pension, and Dependant’s Benefit, are processed within three days. These clearly defined timelines are a cornerstone of Perkeso's commitment to efficient service delivery, ensuring contributors receive their entitlements promptly once all necessary documentation is in order.
Enhancements Through Digitalisation and System Upgrades

Perkeso continuously leverages digitalisation to streamline its operations and expedite claims processing and benefit payments. The LINDUNG Faedah Perkeso portal is one such initiative, offering improved access and processing capabilities. Furthermore, the full implementation of the 1Best system this year has significantly upgraded the internal infrastructure dedicated to benefits processing. These technological advancements are crucial in managing the volume and complexity of claims efficiently.
Facilitating Access and Assistance for Contributors

To further support contributors, Perkeso has introduced the Prihatin application, designed to provide easier access to information regarding Perkeso services. Complementing this digital outreach, the Prihatin Squad (SPP) offers direct advisory services, guidance, and assistance to claimants and beneficiaries, aiming to simplify and facilitate the claims procedure. For accident cases, the Inspire System directly links hospitals with Perkeso, accelerating the claims processing timeline. In emergency situations, procedures have been simplified to allow for completion within 24 hours, demonstrating a commitment to rapid response when needed.

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How does Perkeso ensure timely processing for different benefit types?

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