How does Semak Kasih aim to improve the claims process for beneficiaries?

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Semak Kasih Aims to Streamline Unclaimed Benefits by Enhancing Beneficiary Access and Provider Contact

The Semak Kasih portal, launched by Bank Negara Malaysia (BNM), is designed to significantly improve the claims process for beneficiaries by simplifying the verification of insurance and takaful coverage and facilitating direct contact with the relevant providers. This initiative addresses the substantial number of unclaimed death benefits, estimated by the Malaysian Takaful Association (MTA) and the Life Insurance Association of Malaysia (LIAM) to be around 50,000 policies and certificates. By providing a centralised and accessible platform, Semak Kasih aims to ensure that these benefits reach the intended family members more efficiently.
Simplified Coverage Verification

Semak Kasih empowers beneficiaries by offering a straightforward method to ascertain whether they are eligible for any unclaimed insurance policies or takaful certificates belonging to deceased family members. Previously, beneficiaries might have been unaware of existing coverage, as highlighted by BNM Deputy Governor Adnan Zaylani Mohamad Zahid, who noted that some families do not realise their loved ones had provided such protection. The portal serves as a crucial first step in the claims journey, enabling individuals to confirm their potential entitlements with ease.
Enhanced Provider Communication

Beyond merely identifying potential coverage, the portal facilitates direct communication between beneficiaries and the respective insurance or takaful providers. This direct line of contact is intended to expedite the claims process, moving beneficiaries closer to receiving their entitled benefits. This approach aims to overcome the limitations of previous methods, such as sending letters or relying solely on agents, which may not always have reached beneficiaries effectively.
Addressing the Issue of Unclaimed Benefits

The introduction of Semak Kasih directly confronts the issue of a considerable volume of unclaimed death benefits. With approximately 50,000 policies and certificates yet to be claimed, the portal is a strategic intervention to bridge the gap between the financial protection established by policyholders and the beneficiaries who are entitled to receive them. By making the discovery and claiming process more accessible, BNM and industry associations like MTA and LIAM are working to ensure that these funds serve their intended purpose of supporting surviving family members during difficult times.

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How does Semak Kasih aim to improve the claims process for beneficiaries?

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