How does Setel enhance convenience and safety during petrol refuelling?

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Setel Enhances Petrol Refuelling Through In-Car Payment and Reduced Physical Interaction

Setel, an e-wallet introduced at the end of last year, significantly enhances convenience and safety during petrol refuelling by allowing users to complete transactions entirely from within their vehicles. This mobile application enables users to select their desired fuel, specify the amount, and make payments without needing to exit their car, thereby minimising exposure to external elements and potential hazards. The entire process, from pump selection to payment activation, is designed for ease and security, offering a streamlined experience for Petronas station customers.
Streamlined In-Car Transaction Process

The Setel app facilitates a contactless refuelling experience through a straightforward, three-step procedure. Users can input their car's pump number directly into the app, choose to fill a full tank or a specific fuel amount, and then activate the pump by entering a six-digit security PIN. This eliminates the need to physically interact with card machines at the pump or visit a service counter for payment, ensuring users remain comfortably inside their vehicles throughout the process.
Enhanced Safety and Reduced Exposure

A primary benefit of Setel is the increased safety it provides by reducing the need for users to leave their cars. This is particularly advantageous in adverse weather conditions or for individuals who prefer to minimise physical contact during transactions. The app has received assurances regarding its safety for use both inside the car and outside the designated safety zone near the fuel pump, offering peace of mind to its users.
Convenient Payment and Fund Management

Setel offers flexible options for topping up the e-wallet, accepting credit/debit cards or online banking with a minimum top-up of RM1. An auto top-up function is also available, ensuring funds are readily available for transactions. Importantly, Setel payments bypass the pre-authorisation hold that typically affects credit and debit card transactions, preventing a temporary hold on account balances for up to 48 hours. This feature provides users with immediate access to their full account balance.
Integrated Loyalty and Spending Tracking

Beyond payment, Setel integrates with the Petronas Mesra loyalty programme, allowing users to link their Mesra card to the app. This enables automatic collection of Mesra points during refuelling, eliminating the need to present a physical card. The app also serves as a comprehensive tool for tracking petrol expenditure, displaying all transaction history in one place and providing digital receipts that can be viewed in-app or sent directly to a verified email address, offering an eco-friendly alternative to paper receipts.

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How does Setel enhance convenience and safety during petrol refuelling?

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