How does Starbucks manage contactless orders and pickups?

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Starbucks Implements Contactless Measures for Orders and Pickups

Starbucks manages contactless orders and pickups by encouraging customers to use its mobile app for ordering, waiting outside the café until a pick-up notification is received, and implementing temperature checks and hygiene protocols. For delivery orders, the company ensures the regular sterilization of containers and daily temperature checks for delivery personnel.
App-Based Ordering and Exterior Pickup

Customers are advised to place their coffee orders through the Starbucks app and wait outside the café premises. Once the order is ready, customers receive a pick-up notice, indicating that their items are available. The prepared orders are then placed on tables situated just inside the café entrances for collection.
In-Café and Delivery Safety Protocols

Upon entering a Starbucks location, customers undergo temperature screening at the door. Baristas are mandated to wear masks to minimize transmission risks. For delivery services, Starbucks utilizes ele.me, an entity owned by Alibaba Group Holding Ltd., and ensures that all delivery containers are regularly sterilized.
Staff Hygiene and Public Area Sanitization

Starbucks enforces strict hygiene practices for its indoor staff, requiring them to wash their hands every 30 minutes. Public areas within the cafés are subjected to sterilization every two hours. Additionally, delivery personnel undergo daily temperature checks to ensure they are not exhibiting fever symptoms, a key indicator of infection.

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How does Starbucks manage contactless orders and pickups?

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