How effective is the 24-hour National Scam Response Centre?

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The National Scam Response Centre's Extended Hours Have Significantly Boosted Recovered Funds

The National Scam Response Centre (NSRC) has demonstrated a substantial increase in its effectiveness following the implementation of 24-hour operations, leading to a dramatic rise in the recovery of funds lost to scams. In the past year alone, RM34 million was recovered, a marked improvement from the RM508,479.39 recovered in 2024. This enhanced recovery rate is directly attributed to the NSRC's round-the-clock availability and an expansion of its staffing.
Substantial Increase in Recovered Scam Funds

The operational shift to a 24-hour service model for the NSRC has been a pivotal factor in its improved performance. This extended operating window allows for more immediate responses to scam reports, thereby increasing the likelihood of intercepting and recovering illicit funds before they are dissipated. The contrast between the RM34 million recovered in the recent period and the RM508,479.39 recovered in the preceding year highlights the significant impact of this change. While the total losses from scams throughout the past year amounted to RM542 million, the enhanced recovery represents a more effective mitigation of these financial crimes.
Legal Framework Supporting Recovery Efforts

The recovery of these funds has been facilitated by the application of specific legal provisions within the Penal Code. Subsections 424A, 424B, and 424C have been instrumental in cases where money was moved through multiple layers, preventing its final transfer. Specifically, under Subsection 424A, 51 cases have been reported, resulting in 20 individuals being charged in court, with three cases being classified as no further action. Subsection 424B has one case currently under investigation, and Subsection 424C has 10 cases undergoing investigation. No reports were filed under Subsection 424D.
Broad Victim Profile and Scam Categories

The NSRC's interventions benefit a diverse range of individuals who fall victim to various fraudulent schemes. The profiles of those affected include private sector employees, civil servants, retirees, students, and business owners. The prevalent categories of scams encountered include love scams, e-commerce fraud, deceptive non-existent loan offers, fraudulent non-existent investment schemes, and telecommunications-based crimes, demonstrating the wide reach and varied tactics employed by scammers.
Collaborative Approach with Regional Partners

In addressing the pervasive issue of scams, the government is actively engaging in international cooperation. Through relevant ministries, there is ongoing collaboration and dialogue with ASEAN partners. These engagements are focused on identifying and implementing the most effective strategies and methods for combating scam activities that often transcend national borders.

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How effective is the 24-hour National Scam Response Centre?

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