How have hate speech notifications reviewed by social media changed?

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Review of Hate Speech Notifications Has Declined Across Major Social Media Platforms

The review of hate speech notifications by major social media companies within a 24-hour period has seen a significant decrease, falling from 90 per cent in 2020 to 64 per cent in 2022. This trend indicates a reduction in the speed at which these platforms are addressing reported hate speech.
Declining Review Rates

An evaluation conducted by the European Union revealed a steady decline in the proportion of hate speech notifications that major social media platforms are reviewing within the stipulated 24-hour timeframe. In 2020, approximately 90 per cent of these notifications were reviewed. This figure dropped to 81 per cent in 2021 and further decreased to 64 per cent in 2022.
YouTube Contrasts with Other Platforms

While the overall trend shows a decline, YouTube has been noted as an exception, demonstrating improvement in its rate of removing offensive content. In contrast, other major tech companies, including Twitter, have seen their efforts in this area fall short of previous levels. The definition of "offensive content" is based on an EU code of conduct.
Impact of Workforce Reductions

The decline in review rates has occurred against a backdrop of significant workforce reductions at some of these companies. For instance, following its acquisition, Twitter reportedly cut around half of its workforce, impacting employees tasked with combating disinformation and potentially affecting their capacity to review hate speech notifications effectively. Similar concerns have been raised regarding layoffs at other tech giants, such as Meta.

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How have hate speech notifications reviewed by social media changed?

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