How is Bank Rakyat addressing public concerns over its system?

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Bank Rakyat is addressing public concerns by assuring system safety, informing customers of a potential data infringement, and cooperating with authorities.

Bank Rakyat has issued assurances that its banking system remains secure and that customer interests are continuously prioritised. This response follows an allegation that circulated on social media concerning the bank's systems. The institution is committed to transparency and enhancing its operational resilience to ensure the provision of safe and convenient banking services.
Notification of Potential Data Infringement and Proactive Measures

Bank Rakyat acknowledged a possible data infringement that may have involved some customer information. This situation was addressed through proactive measures implemented by the bank, which successfully contained the issue. The bank also issued a warning to customers regarding phishing links, indicating a focus on preventing further security compromises.
Direct Customer Communication

In its efforts to manage public concern, Bank Rakyat has taken proactive steps to notify affected customers individually. This communication has been carried out through direct channels, including letters and short message systems (SMS). This approach aims to keep customers informed about the situation and the bank's ongoing cyber security efforts.
Cooperation with Authorities and Business Continuity

The alleged incident has been formally reported to the relevant authorities, indicating the bank's commitment to a thorough investigation and resolution. Bank Rakyat has affirmed that all its business operations are proceeding as usual, with banking integrity and security remaining paramount. Customers are also provided with contact details for suspicious activity, including the Bank Rakyat call centre and the National Scam Response Centre.

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How is Bank Rakyat addressing public concerns over its system?

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