How is IT evolving into a player-coach for automation?

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IT's Evolving Role in Automation as a Player-Coach

Information Technology departments are increasingly taking on a dual role in organizational automation efforts, acting as both direct builders of automated solutions and as guides for business teams developing their own automations. This shift reflects a broader trend where IT is not only responsible for creating a significant portion of automations but also for establishing the governance and providing the necessary guidance for automations developed by non-IT personnel.
IT Continues to Lead Automation Development

A substantial majority of automated processes within organizations are still being constructed by IT professionals. The data indicates that 56% of all automations are built by individuals within IT departments, underscoring their continued central role in implementing and managing automation technologies. This highlights the ongoing reliance on IT expertise for the technical execution of automation initiatives.
IT Provides Governance for Business-Led Automations

Beyond direct development, IT teams are now actively engaged in providing governance and guidance for the automations created by business units. This includes overseeing the 44% of automations that are handled by teams outside of the traditional IT structure. This player-coach dynamic signifies IT's evolution into a strategic enabler, ensuring that business-led automation efforts align with organizational standards and best practices.

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How is IT evolving into a player-coach for automation?

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