How is TH supporting pilgrims with the Saudi Visa Bio app?

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Tabung Haji Provides Comprehensive Support for Saudi Visa Bio App Usage

Tabung Haji (TH) is implementing a multi-faceted support system to assist Malaysian pilgrims in navigating the Saudi Visa Bio mobile application. This includes readily available online guidelines, in-person briefings, and dedicated customer service channels to address technical challenges and ensure a smoother process for all pilgrims. The initiative is part of TH's broader efforts to enhance the efficiency and comfort of Haj management through digital integration.
Online Resources and Official Guidance

TH offers comprehensive guidelines and support for downloading and utilising the Saudi Visa Bio app through its official portal, www.tabunghaji.gov.my. This digital platform serves as a primary resource for pilgrims seeking detailed instructions and information regarding the application's functionality. The guidelines are also explicitly included within the haj offer letter provided to each pilgrim, ensuring accessibility to essential information at the point of confirmation.
Nationwide Briefings and Educational Sessions

To further aid pilgrims, TH conducts informative briefing sessions during the basic Haj courses held across the nation. These sessions provide an opportunity for pilgrims to receive direct instruction and clarification on using the Saudi Visa Bio app. This hands-on approach complements the written materials, catering to diverse learning preferences and ensuring a clear understanding of the biometric registration process.
Dedicated Customer Service and Technical Assistance

Pilgrims encountering technical difficulties or requiring additional support with the Saudi Visa Bio app can seek assistance from TH's customer service centres. These centres are operational at TH's headquarters and all state branches. This accessible network ensures that pilgrims have a point of contact for troubleshooting and resolving any issues they may face during the biometric scanning process.
Exemptions and Special Provisions

Recognising varying needs, TH has established specific exemptions for certain pilgrim groups. Pilgrims aged 80 and above are automatically exempt from the biometric scanning requirement. Furthermore, individuals with facial or fingerprint impairments can receive special exemptions, provided they submit medical verification and supporting documentation through the Saudi Visa Bio system.

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How is TH supporting pilgrims with the Saudi Visa Bio app?

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