How is TM ensuring network capacity for increased data demand?

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Telekom Malaysia is ensuring network capacity through continuous optimization and strategic content hosting partnerships.

Telekom Malaysia (TM) has reported a 15 per cent increase in overall Internet traffic usage since the commencement of the second movement control order (MCO) on January 13, 2021, compared to the first MCO in March of the previous year. This surge is attributed to the heightened reliance on Internet connectivity for remote work, online learning, and communication. TM has affirmed its capability to manage this increased demand by leveraging its extensive network infrastructure and ongoing network optimization efforts, supported by strategic collaborations to enhance user experience.
Network Capacity and Optimization

TM possesses the necessary capacity and diverse network connectivity, both domestically and internationally, to support significant and immediate surges in Internet bandwidth requirements. This resilience is a direct outcome of the company's sustained commitment to network optimization. These continuous efforts ensure that the infrastructure can effectively handle the increased data consumption patterns observed during periods of heightened online activity, such as the MCO.
Strategic Content Hosting Partnerships

The company's existing partnerships with major global technology firms and social networks play a crucial role in enhancing customer experience. By facilitating the local hosting of Internet content within Malaysia, TM significantly improves the speed and reliability of accessing applications and digital content for its users. This strategy reduces latency and contributes to a smoother online experience, especially when a large number of users are simultaneously accessing bandwidth-intensive services.
Support for Educational Initiatives

Beyond infrastructure management, TM is actively involved in supporting national initiatives aimed at bridging the digital divide for students. As part of the National Economic Recovery Plan (Penjana) and the Malaysian Economic and Rakyat’s Protection (PERMAI) assistance package, TM, along with other telcos, has extended special mobile data packages. These initiatives include offering affordable data passes and free daily data allocations to SPM and STPM candidates, as well as students in higher learning institutions, ensuring continued access to educational resources.

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How is TM ensuring network capacity for increased data demand?

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