How long has Air Selangor been using red tags to notify customers of water supply halts?

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Air Selangor Has Been Using Red Tags for Over Three Years

Air Selangor has been utilising red tags attached to water supply pipes to notify customers of impending water supply halts due to outstanding bills for at least three years. These tags, which feature a QR code, are a legitimate communication tool employed by the water company to inform consumers about unpaid bills that necessitate a suspension of service.
Legitimate Use of Red Tags

The red tags, accompanied by QR codes, are a standard method for Air Selangor to communicate planned water supply interruptions. These tags are specifically affixed to pipes when a customer's account has an outstanding bill, indicating that service will be halted pending payment. This practice has been in place for a significant period, reassuring the public about the authenticity of these notifications.
Confirmation from Authorities

Investigations by the Bukit Aman Commercial Crime Investigation Department have corroborated Air Selangor's use of these red tags. Datuk Seri Ramli Mohamed Yoosuf, the director of the department, confirmed that police findings indicate the water company has been employing these tags for a minimum of three years. The tags are exclusively used in situations where water supplies are halted due to non-payment.
Guidance for Consumers

In instances where customers receive a red tag notice despite having no outstanding bills, they are advised to contact Air Selangor directly. This can be done through the 15300 hotline, the Air Selangor mobile application, or via the Help Centre on the company's official website. This ensures that any discrepancies are addressed through official channels and reassures consumers about the legitimacy of the process.
Public Advisory on QR Codes

Authorities have also issued a general advisory to the public regarding QR codes. It is recommended that individuals exercise caution and verify the legitimacy of QR codes before scanning them. This general reminder aims to prevent potential phishing scams and ensure that consumers only engage with verified digital links.

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How long has Air Selangor been using red tags to notify customers of water supply halts?

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