How many customer records were affected by the data breach?

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Approximately 147,000 Customer Records Were Affected by the Cycle & Carriage Data Breach

A recent data breach at car distributor Cycle & Carriage in Singapore has compromised approximately 147,000 customer records. The incident, detected on July 14, involved unauthorized access to the company's customer relationship management system, leading to the download of certain customer details by a threat actor. While the majority of the compromised records contain only partial or missing information, a small percentage also included sensitive personal identifiers.
Nature of the Compromised Data

The breach primarily affected customer names and contact details, such as email addresses and phone numbers. However, a more concerning aspect is that around 2% of the affected records also included National Registration Identity Card (NRIC) numbers and deposit amounts. Crucially, the company has stated that no banking or credit card details were accessed during the incident, mitigating the risk of direct financial fraud.
Company Response and Notifications

Upon detecting the unauthorized access, Cycle & Carriage took immediate steps to block further intrusion and launched a forensic investigation with the assistance of cybersecurity experts to ascertain the root cause. The company has formally notified Singapore's Personal Data Protection Commission (PDPC) and filed a police report regarding the incident. Affected customers are being systematically informed about the breach in batches, with communication beginning this week.
Customer Advisory and Security Measures

Cycle & Carriage has advised its customers to remain vigilant against potential phishing scams and any suspicious requests for personal information. The company is committed to enhancing its data safeguarding protocols and internal training in response to this cybersecurity breach. The Personal Data Protection Commission has confirmed its investigation into the matter, underscoring the seriousness of data protection in the automotive sector.

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