How many cyber complaints has MCMC received so far this year?

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MCMC Has Received Over 2,000 Cyber Incident Complaints This Year

As of August this year, the Malaysian Communications and Multimedia Commission (MCMC) has recorded 2,093 complaints pertaining to cyber incidents. These complaints encompass a range of issues, including unauthorised access to social media and personal messaging accounts, as well as instances where users lost access due to forgotten passwords.
Nature of Cyber Incident Complaints

The reported cyber incidents primarily involve unauthorised access to users' digital accounts. This includes social media platforms and personal messaging applications, leading to a loss of control over these accounts. In some cases, the loss of access is attributed to users forgetting their passwords, while other complaints explicitly detail unauthorised entry into these accounts.
Referral of Unauthorized Access Cases to Police

Complaints specifically concerning unauthorised access to accounts are subject to further investigation by the Royal Malaysia Police. The MCMC refers these cases to the police, who will investigate them under the provisions of the Computer Crimes Act 1997. This legal framework governs offences related to computer misuse and unauthorised access within Malaysia.
MCMC's Guidance for Account Recovery

For individuals who have lost access to their social media and personal messaging accounts, the MCMC advises them to report the issue directly to the respective platform providers. The commission offers guidance on the necessary steps to take when lodging these reports. While MCMC cannot directly restore access, it assists complainants by advising them on the procedures to follow with platform operators.

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How many cyber complaints has MCMC received so far this year?

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