How many Hong Kong SMEs have adopted AI or GenAI already?

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Approximately 23% of Hong Kong Enterprises Have Already Adopted AI or Generative AI

A recent survey indicates that around 23% of Hong Kong enterprises have integrated artificial intelligence (AI) or generative AI (GenAI) into their operational processes. This adoption signifies a growing trend in digital transformation among local businesses.
Current AI and GenAI Adoption Rates

The survey, conducted in May 2026, revealed that 23% of Hong Kong SMEs have already implemented AI or GenAI technologies. This figure highlights an initial but substantial uptake of these advanced technologies within the business landscape.
Planned AI and GenAI Adoption

Beyond current adoption, an additional 32% of surveyed enterprises have expressed plans to adopt AI or GenAI within the next one to two years. This forward-looking data suggests a continued acceleration in the integration of AI technologies across various sectors.
Primary Areas of AI Application

Currently, the focus for AI adoption among SMEs is concentrated on specific functional areas. Marketing and content creation have seen the highest integration, with 56% of businesses utilising AI in this domain. Customer service is another key area, with 42% of SMEs employing AI for such purposes. Sales support and data analysis also feature, at 35% and 30% respectively.
Limitations in Advanced AI Usage

Despite the growing interest, the adoption of AI remains in its early stages, particularly in more complex applications. Usage in areas like process automation or workflow improvement is limited, with only 14% of SMEs reporting integration in these more advanced functions. This indicates that AI has yet to be fully embedded into the core operational frameworks of many businesses.

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How many Hong Kong SMEs have adopted AI or GenAI already?

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