How many local councils are affected by the Flexi Parking disruption?

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Approximately 64 local councils were impacted by the Flexi Parking disruption.

The Flexi Parking system, which serves 64 local councils across the nation, experienced a significant service disruption. This incident left users unable to conduct digital parking payments. The disruption was reportedly caused by a cyberattack targeting the Flexi Parking system.
Restoration of Verified Credits Underway

Flexi Parking has communicated that the process of restoring credits for affected user accounts is being carried out in stages. The company assured users that all verified missing credits would be credited back and reflected in their accounts by Sunday, July 5, 2026. This message was reinforced through social media posts, including a six-emoji communication.
Communication Channels for User Concerns

In response to the app-related issues, credit, or top-up concerns, both Flexi Parking and Smart Selangor Parking directed users to email support@lits.com.my for assistance. They also requested users facing missing credit balances to provide specific details such as their registered phone number, vehicle plate number, a description of the app issue, and screenshots if available.
Initial Announcement of Service Disruption

On June 30, both Flexi Parking and Smart Selangor Parking announced a temporary service disruption on their respective Facebook pages. This outage prevented users from making digital parking payments. The root cause of this disruption was identified as a cyberattack on the Flexi Parking system.
App Services Restored but Credit Issues Emerged

Following the initial disruption, app services for both Flexi Parking and Smart Selangor Parking were reported to have been restored on July 2. However, users subsequently highlighted that the credits they had reloaded or topped up were not reflected in their account balances, leading to further user concern.

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How many local councils are affected by the Flexi Parking disruption?

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